4th February 2016

RootsTech – Day 0

RootsTech is huge. It’s official. Before I travelled to Utah, I knew that the event would be US-sized (if you haven’t been before, most things are […]
2nd February 2016

FWL travels – Part 3

Scary thing is, it’s Part 3 and RootsTech hasn’t even started yet! I think when you travel all this way though, you have to make the […]
31st January 2016

FWL travels – Part 2

After a very long Friday 29th January, we arrived in Salt Lake City at just before midnight local time. However, this was 7am GMT on Saturday […]
29th January 2016

FWL travels – Part 1

The travels actually began yesterday, 28th January, when myself and Chief in Charge of the Northern Office (CiCoNO) made our independent ways to London. Hounslow to […]
28th January 2016

So near and yet so far….

Wow. Is it actually possible that I will be leaving the office in just a few short hours? Apparently so. Although I am very excited about […]
26th January 2016

Preparing for RootsTech

“Missing. One MD of FWL. Last seen heading towards Swindon Outlet Centre. If found, please return to FWL HQ in Calne.” Fear not. The wanderer has […]
23rd January 2016

Customer service – good vs awful

We – FWL – pride ourselves on excellent customer service. Just this week, we have had several clients/potential beneficiaries comment on how professional our staff are. That’s crucial […]
21st January 2016

Chime, Knock, Wobble

Haha…. so that got your attention! What were you thinking when you read the title of this blog, I wonder!? Today has been a different day […]
20th January 2016

Record breakers….

We’ve been talking a lot today about breaking records in the office and it reminded me of Roy Castle. Roy was a dancer, singer, musician and […]