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Job Opportunities

Job Opportunities

Freelance researchers (commission-based)


Due to the significant expansion of the company, we are seeking more researchers to work either remotely or from our High Street office in Calne. Researchers must have advanced knowledge of the use of Ancestry, FindmyPast and other online genealogy websites and be experienced in tracing families forwards as well as backwards. All applicants will be expected to complete a case-study case prior to short-listing for interview and will be expected to be available two days per week. Please initially apply with CV and cover letter (highlighting relevant related experience) to pa@family-wise.co.uk

Assistant Research Case Manager


This is a fantastic and rare opportunity for any keen family historian to become a professional genealogist as an Assistant Case Manager. This role is an integral part of our business and we are keen to find a passionate, detail-oriented and motivated individual to join our team. Our team is comprised of a dynamic group of world-leading genealogists, specialising in heir tracing, professional family history research, locating missing relatives and private investigations. Founded in 2012, Family Wise has successfully re-connected countless families, adoptees and next-of-kin, whilst maintaining an empathetic and conscientious approach with all those involved.

This exciting opportunity for a new Assistant Case Manager will include the following duties:
· Conducting and managing a large caseload of often complex research projects
· Ensuring that estates are correctly administered, liaising with a wide array of organisations
· Primary liaison with both clients and the Family Wise research team
· Supervising and training a team of staff, leading them through their many various cases
· Dealing with a range of client enquiries and leads including preparing quotes and documentation
· Detailed record keeping, including updating the CRM system
· Production of regular management reports

Due to the nature of the role, a proven background tracing individuals as part of a family unit is essential, in addition to experience using modern online genealogical research and access to databases such as Ancestry and Findmypast. Experience from a secretarial, training, counselling or account/project manager background would be beneficial, exposure to managing and training staff is also desirable. You will also be comfortable working in a customer-facing environment (in particular over the phone and via email) as the role regularly involves dealing with clients in this way. With a high level of numerical ability and IT proficiency (MS Office, Google Drive and social media), you will be process driven, work well under pressure and enjoy investigating often complex information. Excellent communication skills are also a pre-requisite, alongside the ability to prioritise a wide variety of tasks and conflicting, often urgent deadlines. Please apply with CV and cover letter (highlighting relevant related experience) and send it to pa@family-wise.co.uk telling us why you are right for us.
 

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