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I am sure many business owners have heard the phrase “under promise, over deliver” but how many people actually achieve this? Managing customer expectations is very difficult […]

I have a confession to make. I am officially old. When I started researching my own family history, I had to leave my house to do it. The […]

There is a proverb, “a problem shared is a problem halved“, but is this really the case? Surely, if you share the problem, then you are burdening […]

Some regular readers of the FWL blog may well recall my recent issues with a certain mobile network provider. Yes – VODAFONE. They decided they would […]

There is a time and a place. You want to moan about someone or something? It’s probably better to vent in private and then decide whether you […]

You are probably wondering if I have finally completely lost the plot this evening but please, don’t panic – all is not lost. There is method in […]

Have you ever stared at a blank screen waiting for inspiration? For that course essay which is due this week (or more likely, tomorrow!)….? Or for […]

What a mighty odd day it has been today! Summer Bank Holiday in England, Wales and Northern Ireland. No mail, hardly any emails and even more […]

Over the past nine days, I have eagerly watched the World Athletics Championships from Beijing. No, I have not stayed up until stupid-o’clock to watch the […]